EXCHANGES AND RETURNS
We offer a full refund or exchange if you are not satisfied with your goods. A returns form can be obtained by calling 0844 335 1334 to be sent to you by email or post or click the link on the bottom of this page to download one. If there is something damaged or broken in your order, before sending anything back please call 0844 335 1334 and we can organise a replacement instead. Please note before signing for any parcels check that the packaging is in good order. Should the packaging be damaged in any way please sign for the parcel as “damaged”. For all other returns please send the goods back with completed returns form within 14 days of receipt in their original packaging to:
crackers.co.uk9 Newtown Business Park
If you return your order in full to us within 7 working days of receiving it, we will also refund your initial postage and packing charges. Your statutory rights on cancellation are not affected. Please note, all delivery charges incurred on returns made after the 7 working day period noted above, or for exchanges, will be your responsibility. We are not responsible for return postage other than for incorrect, miss-described or faulty items, so please attach the correct postage. Sadly, we cannot be responsible for parcels that fail to reach us, so please make sure you obtain a certificate of posting as proof of purchase.
Customers residing outside of the UK will be responsible for all costs associated with returning their order. Please note: We can't be held responsible for overseas items that fail to reach their destination; therefore overseas customers may wish to send their parcel via a registered trackable service. Please get proof of postage as we can only refund on receipt of the unwanted goods. Proof of postage does not mean that you have to pay for Recorded delivery; you can just get a receipt for First or Second class post to prove that you have sent the goods. If you return your entire order, we will refund the original delivery cost. If a returned product is faulty, we will refund the original delivery cost and the postage paid by you to send it back to us. If you have any queries, do not hesitate to call us on 0844 335 1334.